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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Directions & Parking

For more information on parking and directions, please click here.

FAQs

  • How do I buy tickets?

    Tickets are available for purchase on the Concert Calendar page and www.axs.com.

  • What is your age policy? Can I attend the show?
    YOUR AGE SHOW IS ALL AGES 16+ 18+ 21+
    0-10 YES - with parent/legal guardian YES - with parent/legal guardian NO NO
    11-15 YES YES - with ticketed adult NO NO
    16-17 YES YES NO NO
    18-20 YES YES YES NO
    21+ YES YES YES YES
  • How do I access my tickets?

    The majority of our tickets are delivered via AXS Mobile. Please be sure to download the AXS app using the email address associated with your purchase.

    Still can’t find your tickets? Please reach out to your point of purchase.

  • Can I purchase tickets in person at your box office?

    Tickets for Trinity Hall may be purchased at the Mission Ballroom, Monday – Saturday from 10am to 6pm and the Ogden Theatre, Saturdays from 10am – 4pm. Tickets bought in person only incur a $2.50 fee per ticket.

  • What methods of payment does the venue accept?

    Cash and card are both acceptable at the box office.

    Venue concessions are cashless. If you need assistance with a cashless purchase, please see guest services.

  • I bought a ticket from a third-party seller. How do I know if it’s valid?

    We cannot verify the authenticity of any other third-party vendors.

    With any concerns/changes, always contact your original point of purchase.

  • What happens if my event is canceled or postponed?

    CANCELLATION
    Credit card purchases through AXS.com or our venue box offices will be automatically refunded. Please allow 30 business days for the refund to hit your account.

    For tickets purchased using cash at our box office, refunds are available at point of purchase.

    POSTPONED
    Your tickets will be valid for the rescheduled date.

    If you are unable to attend the rescheduled date, contact your point of purchase.

  • Why can't I find an event on the website?

    Events listed on the website are confirmed, announced, and have an on-sale date.

    Some events are private, and therefore not available to the public.

    When in doubt, check the artist’s website or contact us.

  • How do I subscribe/unsubscribe to a concert calendar for events in my area?

    Subscribe — Click here to subscribe to receive email alerts for presales, cool stuff and info on events in your area.

    Unsubscribe — You may unsubscribe from this service at any time by clicking the unsubscribe link at the bottom of the concert calendar email you receive.

  • Will there be alcohol served at these events?

    No, the building’s permitting does not allow alcohol to be served.

Contact Us

For any booking, special event, or venue-related inquiries, please contact us here.

For information about the parish at Trinity Hall UMC, please visit their website.

For ticketing and customer service questions, please contact AXS support